Have you ever walked out of a shop because you received bad service? Well you probably walked in there in the first place (or at least you were considering) to purchase something. Yet, because you were made to feel unwelcome, you decided to vote with your feet and take your business elsewhere. Well the same is true for any business and those of us in training should consider that the way we make people feel has a direct bearing on how they perceive what we offer and, more importantly, whether they decide to take their business elsewhere.
An individuals experience on a training course is a critical factor, in not only how they engage on the course and get the best from it, but also whether or not they come back for more training from you.
This short list therefore, is a list of my top ten tips for meeting and greeting people who arrive on your course.
To read more click here: http://www.nfps.info/_blog/NFPS_Blog/post/top-ten-tips-for-trainers-delivering-courses/